- Online customer service and sales
- Buying behavior after Covid-19
When corona shutdown and hit Europe in the spring of 2020, consumers changed their behavior from day 1.
Read it here - 15 min read
All over Europe a new reality awoke for the retail shopping industry, both during and after Covid-19. A serious societal crisis has historically had a major impact on customers' buying behavior, they adapt to the new reality, and this is no exception. It has had a tremendous effect on the sale of goods both in physical stores and especially online. This means that the adaptation to the new reality must take place quickly as a purchase is made on the customer's terms.
Read the article on how a unique collaboration across the country's city associations was the key to mobilizing local enthusiasts, establishing local package delivery and campaigns that supported retail in the country's pedestrian streets during the corona crisis.
Not surprisingly, many searched the internet for shopping during the shutdown, which has held on even after the first reopening. This article shows how our behavior has changed and how companies have adapted:
Read it here - 15 min readAlso, the crisis made us buy more national products
If you want to know more about this read this article (click here) - 10 min read