- Online customer service and sales
- The digital customer
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As technology opportunities evolve and change, so does customer behavior. In the blog post here, the focus is on how companies adapt to customers' new needs and requirements. As you read this, focus in particular on 'The new digitally conscious customer' and 'Personalized customer experiences', and think about whether your company is thinking digitally first, as suggested.
Read the article in the link above, or click here - read time 15 min.