Online customer serv ...

Disclaimer:  No one knows the originality of this conversation, but it sure is a great take on online custumer service! 

Content and purpuse of this course:

• You know how to best provide customer service online, including what to look for when communicating via writing or speaking on digital platforms

• You can use knowledge about how societal conditions and changes can affect online customers' buying behavior as well as buying motives for selling more goods.

• You get to know various digital platforms that can be used as a sales channel, including Facebook

• You also know how a personal sale is incorporated into online trading, including what trends we're seeing right now

 - Provide the customer service your customers expect when shopping online

 - Communicate online in a way that becomes more personal

 - Use knowledge about changes in society to optimize your sales online

 - Identify which digital platform or platforms you can use as the best sales channel

What to pay attention to

You are evaluated on your ability to make the personal sales online close and commiting as well as your ability to, through communication, provide customer service online. You are also evaluated on how you are able to optimize sales for your website. You are also evaluated on how you think the societal conditions affect customers' buying behavior online.

Expected use of time in this course:

7 hours